CMS Call Recording Requirement
Starting October 1, 2022 The Centers for Medicare and Medicaid Services (CMS) created a new requirement that all agents and brokers will need to record all sales calls with beneficiaries in their entirety including the enrollment process. The recordings then must be retained for 10 years.
Hansen Call Recording has you covered!
Hansen Call Recording is available as a hosted or on-prem deployment. With our hosted service, packages are available to retain recordings for up to 10 years or store them locally within your network with an on-prem deployment.
Contact us to learn more today about Medicare call recording.