Call Recording


Our Hansen CASH+ Call Recording is line side and is availab for SIP, PRI and Analog Lines. Choose from an on-premise or Hosted solution. Both options include every feature available and our 1 year of unlimited personalized training and support. Together we will identify and setup the right tools and reports specific for your business needs. Not to mention the support we offer is truly incredible. 

  • Productivity

    Are your customers hearing an efficient and knowledgable staff member on the line? Do the staff process through the calls in a friendly yet efficient manner? Can you help them to improve?

  • Dispute Resolution

    Track down recordings between staff & customers to verify conversations quickly in order to avoid disputes before they start. Keep a solid relationship with your customer even during miscommunications by getting to the bottom of of it quickly and having the power to resolve it just as fast. A powerful risk management tool.

  • Customer Care

    Are your customers going hearing a friendly tone of voice, are your customers hearing key words that convey compassion and professionalism? How are your staff handling your customers? Are your staff taking appropriate customer service steps to ensure your customers are happy? Ensure quality service by assessing agents.

  • Compliance Monitoring

    Ensure staff are following regulartory procedure and/or your companies internal processes. Discover systems breakdowns or processes that need adjustements or addition.

  • Order or Service Verification

    Verify orders placed or service requests to confirm you are meeting your customers requests

  • Training & Coaching

    Use Call Recording to assess and train up new staff so that every hire has the best chance at translating into a valuable long term hire.


  • Software Runs as a Service
  • Recordings are Easily Accessible
  • Client/Service Network Compatible
  • Emergency 911 and/or Customer Call Alerts
  • No Recordings Collected Alerts
  • Blackout Features to Prevent Recording Sensitive Information
  • Secure Storage & Transmission of all Audio Recordings
  • Recordings Can be Saved or Emailed in WAV or MP3 Formats
  • Configuration Archiving of Data in Compliance with Regulations and Business Rules
  • Control & Report on who has Access to Customer Interaction Data
  • Regulations Such as PCI, Sarbanes-Oxley, TSR, TILA, FDCPA, HIPAA, MIPPA

People First

Having unlimited access to our training and support team for 1 year allows our customers to team up with us. Together we guide and explore all the tools the software has to offer so that you can uncover the exact tools you need. That is why we include install, training and 1 year of ongoing support or training with every purchase. 

What's Included?

  • Remote Installation Assistance
  • Unlimited New User Training
  • Unlimited Refresher Training
  • 1 Year of Unlimited Technical Support
  • 24/7 Support for Technical Emergencies
  • Semi Annual Software Updates*