BENEFITS OF CASH+ HANSEN CALL REPORTS
CASH+ Hansen Call Reports is designed and developed by Hansen Software Corporation and is a state of the art call accounting software that will improve your business’ productivity and increase your revenue
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Productivity
70% of our users monitor productivity as well as misuse and abuse of their phone lines. Sales organizations are a good example of this.
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Cost Recovery
1% of our users bill back phone usage. Law firms are a good example of this.
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Customer Care
4% of our users run traffic reports to ensure customer care standards are met, however, this is an added benefit for every user of CASH+.
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Revenue Generation
25% of our users track call costs to generate revenue. Long term care facilities are a good example of this.
BENEFITS OF CASH+ HANSEN CALL RECORDING
CASH+ Hansen Call Recording seamlessly integrates into our CASH+ Hansen Call Reports, making the CASH+ Hansen Call Recording System a flexible and reliable solution for all of your call recording needs.
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Quality Control
Record and monitor the quality of calls to ensure that every agent is being professional and meeting customer service standards.
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Performance Review
Call Records can be analyzed to improve agent performance and share relevant information with colleagues.
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Compliance
Many organizations are required to comply with regulatory requirements regarding sensitive information.
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Dispute Resolution
If issues arise between an agent and a client, the call records can be easily extracted and reviewed to resolve the dispute.
Need to boost:
- Productivity
- Efficiency
- Performance
- Quality
- Customer Care
- Revenue Generation