Intuitive & Easy
Hansen products are easy to use, saving you time and energy. Automated reporting ensures you’re getting what you need without doing a thing. Try the demo to see for yourself.
Support for People
Our staff aims to customize support to you as an individual, saving you time and frustration. Check out our reviews.
Unable to set aside time for a personalized Webinar, or just prefer to research on your own. Visit our product video page to see the software in action.
HANSEN CALL REPORTS
Hansen Call Reports is available as an on-premise or hosted solution. Both options include every feature available and our unlimited personalized training. Together we will identify and setup the right tools for your business.
See call volumes, details and trends of new employees, call center staff, order takers, booking agents and much more.
Are your customers going to voicemail too often, or do they have to repeatedly call in? What's the average length of time to resolve a customer call?
Track costs for cost recovery by room, resident, tenant, account code, dept or station.
Traffic & Line Usage
When are you busiest? Do you have staff coverage during those times? Do you pay for too many lines, or not enough lines?
HANSEN CALL RECORDING
Whether you choose to implement Hansen Call Recording on-premise or as a hosted solution you will receive our full feature set. Including our unlimited personalized training where we will learn your needs and together select and setup the best tools to meet them.
Dispute resolution, risk management and verification of conversations are required in some industries. Meet compliance by implementing CASH+ Hansen Call Recording.
Determine productivity levels, analyze sales script execution to help improve agent performance, verify orders and resolve disputes.
Monitor call quality, professionalism and script execution. Provide feedback for training and development of staff.
Review disputes, resolutions, order confirmation, appointment bookings with CASH+ Hansen Call Recording.