Benefits & Features of our Call Accounting

Our Call Accounting software, Hansen Call Reports, is available as an on premise or hosted solution. Both options include every feature available and our 1 year of unlimited personalized training and support. This is one of the best benefits to choosing Hansen Software for your Call Accounting needs. Together we will identify and setup the right tools for your business with you. Not to mention the support we offer is truly incredible. Product pricing is simply calculated by the number of extensions / stations on the phone system. This makes the pricing affordable for small to large businesses. 


  • Software Runs as a Service
  • Data is Easily Accessible
  • Client/Service Network Compatible
  • No Calls Collected Alerts
  • Emergency 911 and/or Customer Call Alerts


Hansen Call Reports is available as an on-premise or hosted solution. Both options include every feature available and our unlimited personalized training. Together we will identify and setup the right tools for your business.


See call volumes, details and trends of new employees, call center staff, order takers, booking agents and much more.

Customer Care

Are your customers going to voicemail too often, or do they have to repeatedly call in? What's the average length of time to resolve a customer call?

Track Costs

Track costs for cost recovery by room, resident, tenant, account code, dept or station.

Traffic & Line Usage

When are you busiest? Do you have staff coverage during those times? Do you pay for too many lines, or not enough lines?


Having unlimited access to our training and support team for 1 year allows our customers to team up with us. Together we guide and explore all the tools the software has to offer so that you can uncover the exact tools you need. That is why we include installation, training and 1 year of ongoing support or training with every purchase. 

  • Remote Installation Assistance
  • Unlimited New User Training
  • Unlimited Refresher Training
  • 1 Year of Unlimited Technical Support
  • 24/7 Support for Technical Emergencies
  • Semi Annual Software Updates*

*The Hansen Call Reports upgrades that we send you not only update the software, but repair any potential problems. This is a critical process that ensures the software runs at a high level of speed and efficiency. Without these updates the software may eventually become obsolete and unusable. This support and maintenance package ensures that your software is always current and reliable to protect your investment. Upgrades can be delivered as a downloadable link via email or as a CD. Your choice.


  • 911 Call Alert
  • Phone Number Alert
  • Data Collection Alert
  • Unlimited Client Copies
  • Automated Scheduled Reports
  • Updating Dashboard
  • Reports in PDF, Excel, Word, Text & HTML
  • Run, Email or Save Reports
  • 1 Year of Unlimited Support & Training