Technical Requirements

You will find the technical requirements to be simple and easily achievable. If you have questions or ideas on what might work better for you please call and we can answer any questions and confirm compatibility personally for your environment.

oN-PREMISE

Hansen Call Reports DOES NOT REQUIRE A DEDICATED COMPUTER

   * Serial Port required to collect SMDR/CDR data via RS232 connection; not required if collecting via TCP/IP. A second serial port is required for clients exporting calls to Serial PM Systems.

  ** Requirement may vary depending on number of extensions and call volume.

HOSTED

Connecting Your CDR to Hansen Hosted Call Reports

Hansen Software is happy to assist in determining what is required with your individual setup and work with you and your IT professional who will need to make the appropriate configuration changes on your network and phone system to enable Call Detail Record (CDR) data.

Give us a call and we can determine which setup applies to you!

 

DOWNLOAD HARDWARE SPECS

Below are detailed PDF's of our hardware specs.