Call Analytics, Recording & Transcription
For Any Phone System
Hansen Software delivers advanced call reporting, secure call recording, and one-click transcription — built to work with any phone system, from legacy PBX to modern cloud platforms.
We turn complex phone data into clear, actionable intelligence that saves your organization time, reduces risk, and improves performance.
See exactly what’s happening on your phones — and why.
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BENEFITS OF
HANSEN CALL REPORTS
Hansen Call Reports is available as an on-premise or hosted solution. Both options include every feature available and our unlimited personalized training. Together we will identify and setup the right tools for your business.
Productivity
See call volumes, details and trends of new employees, call center staff, order takers, booking agents and much more.
Customer Care
Are your customers going to voicemail too often, or do they have to repeatedly call in? What's the average length of time to resolve a customer call?
Track Costs
Track costs for cost recovery by room, resident, tenant, account code, dept or station.
Traffic & Line Usage
When are you busiest? Do you have staff coverage during those times? Do you pay for too many lines, or not enough lines?
BENEFITS OF
HANSEN CALL RECORDING
Whether you choose to implement Hansen Call Recording on-premise or as a hosted solution you will receive our full feature set. Including our unlimited personalized training where we will learn your needs and together select and setup the best tools to meet them.
Compliance
Dispute resolution, risk management and verification of conversations are required in some industries. Meet compliance by implementing CASH+ Hansen Call Recording.
Sales
Determine productivity levels, analyze sales script execution to help improve agent performance, verify orders and resolve disputes.
Customer Care
Monitor call quality, professionalism and script execution. Provide feedback for training and development of staff.
Order Taking
Review disputes, resolutions, order confirmation, appointment bookings with CASH+ Hansen Call Recording.