Hansen Call Reporting eliminates the gap between your phone system and your CRM. Every call made or received at your dealership is automatically captured, matched to the right customer and employee, and posted directly into CDK CRM — no manual logging required.
Sales managers get complete visibility into rep phone activity, including call counts, duration, and direction, without relying on reps to self-report. When call recording is enabled, a direct link to each recording is embedded in the CRM record so managers can listen to any call in context. Dealerships that opt in to call transcription also receive a text transcript of every recorded call, making it easy to locate specific conversations, verify commitments made to customers, and identify coaching opportunities.
The integration runs in the background with no disruption to your sales team's workflow. Calls are uploaded in bulk on an hourly cycle, and employee and customer records are kept in sync automatically. Whether your dealership runs a hosted or on-premise phone system, Hansen Call Reporting connects to your existing infrastructure and delivers call data where your team already works — CDK CRM.
Highlights
Automatic Call Logging
Every inbound and outbound call is posted to CDK CRM automatically with zero manual data entry.
Sales Activity Tracking
See how many calls each rep makes and receives by day, week, or month for full accountability.
Call Recording Links
Each CRM call record includes a direct link to the audio recording for easy in-context review.
Call Transcription
Recorded calls are converted to text, so you can search conversations and verify customer commitments.
Zero Workflow Disruption
Runs as a background service. Call data syncs hourly with no action needed from reps.
Works With Your Phone System
Connects to your existing PBX or hosted platform. No hardware replacement required.
Ready to Connect Your Phones to CDK CRM?
Let's talk about how Hansen Call Reporting fits your dealership.