When you purchase Hansen software, you're not left figuring it out alone. Every implementation includes installation, training, and one full year of unlimited support. That's intentional. We don't just install software — we work with you to ensure you fully understand and use it. Together, we explore the tools, reporting capabilities, and features that matter most to your business.
What's Included
Remote Installation Assistance
We guide your team through setup and configuration to ensure proper integration with your phone system, accurate CDR/SMDR parsing, recording configuration, and reporting setup. We don't leave until it's working.
Unlimited New User Training
New staff joining your team? No problem. We provide unlimited onboarding sessions during your coverage period so your team can stay current and confident. No per-seat fees. No training caps.
Unlimited Refresher Training
As your business evolves, so do your needs. We offer unlimited refresher sessions to explore advanced reporting, learn new features, optimize workflows, and revisit tools you may not be fully using. Software is only valuable if it's used properly. We make sure it is.
1 Year of Unlimited Technical Support
You receive full access to our support team for one year — starting once you are fully live. Troubleshooting, configuration assistance, report adjustments, performance questions, system optimization. We stand behind what we build.
24/7 Support for Technical Emergencies
If a critical issue arises, we're available. Business doesn't stop at 5PM — neither does system reliability. Emergency support ensures your reporting and recording remain operational when you need them most.
Semi-Annual Software Updates
We release structured software upgrades that improve performance, optimize database efficiency, repair potential issues, strengthen system stability, and maintain compatibility. Without updates, software can slow down, degrade, and become obsolete. Regular upgrades ensure peak performance. As a customer Hansen Software provides a mimimum of 2 upgrades per year.
Flexible Upgrade Delivery
You choose how updates are delivered:
Simple. Controlled. Convenient.
Why Software Assurance Matters
Your software is an investment. Our Software Assurance Coverage ensures it stays protected.
This isn't optional maintenance — it's protection for your operational visibility.
What Happens After Year One?
On-Premise Clients
Your purchase includes installation, training, and one full year of unlimited support. After year one, optional monthly or annual support plans are available to continue receiving unlimited support, updates, and training.
View Support Plan PricingHosted Clients
Hosted deployments include unlimited support for the lifetime of your client relationship. No expiration dates, no renewal surprises, no gaps in coverage. You remain supported for as long as you're a client.
Coverage at a Glance
| Coverage Feature | On-Prem (Year 1) | Hosted |
|---|---|---|
| Remote Installation Assistance | ✔ | ✔ |
| Unlimited New User Training | ✔ | ✔ |
| Unlimited Refresher Training | ✔ | ✔ |
| Unlimited Technical Support | ✔ (1 Year) | ✔ Lifetime |
| 24/7 Emergency Support | ✔ | ✔ |
| Semi-Annual Software Updates | ✔ | ✔ |
| Ongoing Coverage After Year 1 | Optional Support Plan | Included |