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VinSolutions PBX Integration
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Every Dealership Call, Logged in VinSolutions Connect CRM

PBX Integration connects your dealership's phone system to VinSolutions Connect CRM. Every inbound and outbound call lands on the matching customer record automatically — with optional call recordings and transcription summaries.

Request Pricing Compare the 3 Tiers
VinSolutions Connect CRM showing the Call Detail Records by Salesperson report

Stop Losing Call Data. Start Driving Results.

PBX Integration, powered by Hansen Software, brings your dealership's phone calls directly into VinSolutions Connect CRM. Every inbound and outbound call is logged on the matching customer record automatically, with optional call recordings and transcription summaries that tell managers what was discussed in seconds.

Sales Managers

Confirm follow-up actually happened and coach with real conversations instead of guesswork.

BDC Teams

Pick up where the last call left off. The full call history is already on the customer record.

Service Advisors

See what the customer was told before calling back, so nobody has to repeat themselves.

Three Tiers. Each One Builds on the Last.

Start with call reporting, add recordings, then add transcription. Pricing depends on your dealership and phone system, so each tier is quoted individually.

Tier 1 · Basic

Reporting

Call data in Connect CRM

Data shows that a call happened — who called, who answered, when, and for how long — on the right customer record.

  • Every inbound and outbound call logged automatically
  • Calls matched to leads and customer records
  • Date, time and duration of each call
  • Call history in the Customer Dashboard
  • Calls tracked by salesperson or BDC agent
  • Call reports inside Connect CRM
Contact Us for Pricing

Quoted per dealership

Includes Reporting
Tier 2

Recording

Reporting + call recordings

Recordings reveal why deals are won or lost. Click to listen to the call, straight from the customer record.

  • Everything in Reporting
  • "Click here to listen" link on the call note
  • Sales coaching backed by real conversations
  • Service team quality assurance
  • Compliance monitoring
  • Stronger follow-up execution
Contact Us for Pricing

Quoted per dealership

All Three
Tier 3

Transcription

Reporting + Recording + Transcription

Transcription summaries tell managers what was discussed in seconds, without playing back the whole call.

  • Everything in Reporting and Recording
  • Transcription summary of the conversation
  • Know what was discussed without listening to every call
  • Review more calls in less time
  • Faster coaching and follow-up checks
Contact Us for Pricing

Quoted per dealership

Compare the Tiers

Feature Reporting Recording Transcription
Integrated with VinSolutions Connect CRM✓✓✓
Inbound and outbound calls logged automatically✓✓✓
Calls matched to the customer record✓✓✓
Date, time and call duration✓✓✓
Calls tracked by salesperson or BDC agent✓✓✓
Call reporting inside Connect CRM✓✓✓
Listen to recorded calls from the customer record—✓✓
Transcription summaries of calls——✓
Installation, training and ongoing support from Hansen✓✓✓
PricingContact us for a quote

What Your Team Sees in Connect CRM

No new software to learn. Call activity shows up in the VinSolutions screens your staff already works in.

Call Detail Records by Salesperson in the Connect CRM dashboard, expanded to show individual calls
Call Detail Records by SalespersonNumber of calls, total and average duration, and unique customers for each rep. Expand a row to see the individual calls behind it.
Call Detail By Salesperson report in VinSolutions Insights with known and unknown customer calls
Insights ReportingCompare calls with known and unknown customers by sales rep, and download the report when you need it.
Incoming call logged under Notes and History on the VinSolutions Customer Dashboard
Notes & History on the Customer DashboardEach call is written to the customer's history with the number, direction and duration, so the next person to call knows what came before.
Customer Phone Call detail window in VinSolutions showing call start, duration and direction
Customer Phone Call DetailOpen any call for the full record imported from your phone system. With the Recording tier, this note also carries a "Click here to listen" link.

Hansen Handles the Phone Side

Hansen Software is the connection point between your dealership's phone system and VinSolutions Connect CRM. We work with most business phone systems and handle installation, training and ongoing support.

We connect to your phone system

Hansen captures the call details from your dealership's PBX. No change to how your staff makes or takes calls.

Calls are matched to customers

Each inbound and outbound call is matched to the right lead or customer and passed to Connect CRM.

Your team works in VinSolutions

Call history, reports and, depending on your tier, recordings and transcription summaries appear where your team already works.

See the phone systems we support →

Request Pricing

Tell us which tier you are interested in and a little about your dealership. We will get back to you with a quote, typically within one business day.

Prefer to Talk?

Hours

Monday - Friday, 7am - 4pm PST

Built for Automotive Dealerships

Secure, reliable and purpose-built for VinSolutions Connect CRM, and designed for high-volume sales and service departments.

VinSolutions and Connect CRM are trademarks of their respective owner. PBX Integration is provided and supported by Hansen Software Corporation.