A customer calls in, upset. They say your team promised them a discount back in the spring. You know you record calls on RingCentral, so you go looking for the conversation.
It's gone.
That's not a glitch. According to RingCentral's own data retention policy, both automatic and on-demand call recordings are kept for 90 days. After that, they're deleted. If you didn't download that call one file at a time before the clock ran out, you don't have it anymore.
Why 90 days isn't enough for most businesses
Ninety days sounds like a lot until you need something older. And in real life, you often do:
- Disputes come up late. Billing questions, warranty claims and "you told me" conversations rarely happen the same week as the call.
- Contracts and agreements last longer than a quarter. If a verbal agreement matters, you want the record for as long as the agreement does.
- Training works best with your best calls. That perfect sales call from last year is great coaching material, if you still have it.
- Some industries need longer records. Healthcare, insurance, legal and financial businesses often want to keep conversations well past three months.
RingCentral is a great phone system. Long-term call archiving just isn't what it was built to do. That's where Hansen comes in.
Keep every recording for years, not months
Hansen is a RingCentral ISV Premier Partner, one of the top tiers in RingCentral's partner program. Our Call Recording connects directly to RingCentral's platform, so there's no hardware to install and nothing changes for your team.
Once it's in place, your recordings are archived automatically and kept for as long as you need them. Here's what you get:
- Years of storage. Your calls stay put long after RingCentral's 90 days are up.
- Fast search. Every recording is linked to its call record. Filter by date, caller ID, number dialed, extension, department, duration or call type.
- Easy playback. Listen in your browser, or download as MP3 or WAV.
- Real security. Recordings are encrypted at rest and in transit, and role-based permissions control who can hear what.
More than a storage locker
Keeping your recordings is just the start. Hansen also gives you two tools that make those calls far more useful:
Call Reporting & Analytics shows you the patterns across all your calls: volume by department, extension or user, trends over time, and scheduled reports that land in your inbox automatically.
Transcription turns any recording into text with one click. Search for a word, jump to that moment and read along as you listen.
You can find us in the RingCentral App Gallery under Hansen Call Recording and Hansen Call Reports.
Support that doesn't run out
Every Hansen setup comes with Software Assurance Coverage: remote installation (we don't leave until it's working), unlimited training with no per-seat fees, a full year of unlimited support and 24/7 emergency help. Choose our hosted option and your support is unlimited for as long as you're with us.
Sell RingCentral? Your customers are asking for this.
If you resell RingCentral, or a system built on it like AT&T Office@Hand, TELUS Business Connect or Avaya Cloud Office, the 90-day question is probably already coming your way. Hansen is always looking for resellers across North America to offer long-term recording, reporting and transcription to their customers. Learn about our partner program.
Stop losing your calls
The next time you need a conversation from six months ago, it should be one search away. Book a live demo, view our pricing, or call us toll-free at 1-877-795-2274 (Mon–Fri, 7am–4pm PST).