If you sell, install or support Mitel systems, you already know your customers' phones better than anyone. And sooner or later, many of them ask the same questions: Can we record our calls? Can we see how many calls each department handles? Can we find what was said on that call last Tuesday?
With Hansen, the answer is yes, every time. We offer call reporting, call recording and transcription on all Mitel products, on PRI, SIP or analog lines. And we're always looking for resellers across North America to bring it to their customers.
Why Mitel resellers add Hansen
It fits every Mitel customer. Because Hansen records trunk-side, it works across all Mitel products and line types. You don't have to qualify a customer's system before you bring it up. (Part 2 of this series, Trunk-Side Call Recording on Mitel Explained, covers how it works.)
It sells into every industry. Clinics, hotels, law offices, schools, dealerships, property managers, insurance brokers. If a business takes customer calls, recording and reporting add value. Part 3 walks through real examples.
It deepens the relationship. Adding recording and reporting gives you another reason to be in front of your customer, and another way to help them run their business better.
No rip-and-replace. You're adding to the system your customer already trusts, not asking them to start over. That makes for an easier conversation and a faster yes.
It works for new installs and your existing base. Pitch it with a new Mitel deployment, or go back to customers you already serve and offer something new.
What you get as a Hansen partner
We know resellers are busy. You don't need another product that turns into a support headache. So we've built our partner program to take as much of the work off your plate as possible.
Help with the sale
- Sales webinars so your team knows how to position and present Hansen
- Marketing materials you can put in front of customers
- Pre-sale technical guidance on your customer's Mitel setup
- Help qualifying opportunities so you spend time on the right deals
Help with the install
- Full software installation and system configuration
- Integration support for the customer's Mitel system and lines
- Customer onboarding, so they're up and running quickly
Help after the sale
- One year of unlimited training and support for your customer
- 24/7 emergency support for critical issues
- Unlimited training, with no per-seat fees or caps
- At least two software updates every year
That last part matters. When your customer has a question, they get help from people who know the product inside and out. It reflects well on you, and it keeps your support team free for everything else. All of it comes through our Software Assurance Coverage.
A partner you can count on
Hansen is a family-owned company and we've been building call reporting and recording software since 1990. We work with businesses in every industry, all across North America. We're accessible, we're accountable, and we treat our partners' customers like our own.
Getting started is easy
If you sell Mitel anywhere in North America, we'd love to talk. Become a Hansen reseller or contact our team to request partner materials. You can also call us toll-free at 1-877-795-2274 (Mon–Fri, 7am–4pm PST). Want to see who's already on board? Take a look at our partner network.