Mitel Call Recording for Every Industry, Backed by Support You Can Actually Reach
So far in this series, we've covered why every Mitel business should record and report on its calls [add Part 1 link] and how trunk-side recording works on PRI, SIP and analog lines [add Part 2 link]. Now for the fun part: what businesses actually do with it.
Mitel systems run in every kind of organization, from a two-location clinic to a busy hotel front desk. Hansen works with all of them. Here's how a few different industries put call reporting, recording and transcription to work.
How different industries use it
Healthcare and clinics. Front desks field appointment requests, prescription questions and billing calls all day. Recordings help confirm what a patient was told, and reporting shows when the phones are busiest so you can staff the desk properly.
Hotels and hospitality. A guest says they were quoted a different rate. With the call recorded, you can check in a minute instead of arguing about it. Reporting also shows how reservation calls are handled across shifts.
Legal and professional services. When details matter, a record of the conversation is valuable. Transcription makes it easy to search a long call for the one date or instruction you need.
Education. Schools and colleges get calls from parents, students and staff. Reporting shows which departments carry the load, and recordings help resolve misunderstandings quickly.
Automotive. Sales and service departments live on the phone. Recording helps managers coach their teams with real calls and settle questions about what a customer was quoted.
Property management. Tenant requests, maintenance calls and owner questions come in all hours. A recorded, searchable history means nothing gets lost between staff.
Insurance and financial services. Recordings document what was discussed with a client, and transcription helps you find specific wording fast.
Your industry isn't on this list? That's fine. We couldn't possibly list every industry we work with, but we sure do work with them all. If your customers call you, the same benefits apply: settle disputes faster, coach with real examples, staff based on facts and keep a dependable record.
Why support matters as much as software
Here's something every business owner learns eventually: software is only as good as the help behind it. A recording system nobody knows how to use, or one that breaks with no one to call, is worse than none at all.
That's why Hansen puts so much into support. We're a family-owned company based in Kelowna, BC, and we've been doing this since 1990. We're not a faceless conglomerate. When you call, you talk to someone who understands the product and your setup.
What's included with every install
Every Hansen implementation comes with Software Assurance Coverage. Here's what that means in practice:
- We install it with you. Remote installation and configuration, including your Mitel connection, recording and reporting. We don't leave until it's working.
- Training without limits. Unlimited training for new staff and refresher sessions for everyone else, with no per-seat fees or caps.
- A full year of unlimited support. It starts once you're fully live and covers troubleshooting, configuration, report changes and optimization.
- 24/7 emergency support. If something critical affects your recording or reporting, help is available around the clock.
- Regular updates. At least two software updates every year to keep things running smoothly.
After the first year, on-premise customers can continue with a monthly or annual support plan. Hosted customers get unlimited support for as long as they're with us, at no extra cost.
Don't just take our word for it. Read what our customers say about working with Hansen.
Resellers: this is what your customers get
If you sell Mitel systems, imagine handing your customers a recording and reporting solution backed by this level of support, without having to provide it all yourself. Hansen is always looking for resellers across North America who want to do exactly that. Find out more about partnering with us.
Let's talk about your business
Whatever industry you're in, if you run on Mitel, Hansen can help you get more from your calls. Book a live demo, view our pricing, or call us toll-free at 1-877-795-2274 (Mon–Fri, 7am–4pm PST). We serve businesses across North America.
Coming up in Part 4: why Mitel resellers are adding Hansen to their lineup.