Most Hosted Phone System Has the Same Blind Spot
Ask any reseller of hosted business phone systems what their support team hears on repeat, and you'll usually get some version of the same story: a client calls looking for a recording from a few months back, and it's gone. Or they want a report that actually answers a question — not the canned dashboard their platform ships with, but something built for how their business actually runs. And the honest answer, no matter which system you sell, is usually "that's just not something our platform does."
That's not a knock on any particular phone system. RingCentral, 8x8, Zoom Phone, GoTo Connect, Avaya Cloud Office, Intermedia, Wildix — they're all genuinely good at the thing they were built to do, which is handle calls reliably. But call recording, long-term retention, and real reporting have never really been the core product for any of them. It's a feature bolted onto a phone system, not a phone system built around it. So you end up with the same pattern everywhere: recordings that disappear after a matter of weeks or months (RingCentral, for example, caps out at 90 days on every plan, including its top tier, with no way to bulk export before that), and reporting tools that are fine for a quick glance but fall apart the moment someone actually needs to dig in.
We've spent over 40 years building the thing that fills that gap. Hansen Software does call recording, call accounting and reporting, and now transcription — and we built it specifically to not care which phone system sits underneath it. If your platform outputs call detail records (CDR or SMDR), we can almost certainly connect to it. That's been the whole point from the start: a reseller shouldn't have to turn away a customer's request just because it happens to fall outside what their phone vendor decided to build.
Here's where that actually matters for you. Right now we already integrate with:
- RingCentral (and everything built on its platform — AT&T Office@Hand, Avaya Cloud Office, TELUS Business Connect, Unify Office, and more)
- 8x8
- GoTo Connect
- Zoom Phone
- Intermedia
- Wildix
- CoreDial
- Crexendo
- Digium Switchvox
- Grandstream UCM
- Net2Phone
- NetSapiens
- Sangoma
- SkySwitch
- Xorcom
- Zultys Hosted
If you don't see your platform on that list, it's worth asking us anyway — chances are good we can still make it work. Or review our page listing Hosted & On Premise PBX's we currently integrate with.
If you're reselling any of these, or something close to them, you're almost certainly fielding the same requests we described above already. The question is just whether you're the one answering them, or whether your client eventually finds someone else who does. Becoming a Hansen reseller means you get to be the one who says yes.
And we don't hand you a product and walk away. Resellers get sales support — webinars, marketing materials, help qualifying opportunities before you're deep into a deal. We handle the implementation ourselves: installation, configuration, integration, onboarding, all of it. And once a client's live, they get a year of unlimited training and support plus 24/7 emergency support, so a 2am call doesn't land on your desk. You're adding a recurring revenue line to your existing book of business without adding headcount to support it.
Check out our Customer Reviews and if the above sounds like something worth a conversation, reach out to us at sales@hansensoftware.com, or take a look at becoming a Hansen reseller. We'd like to hear what you're already hearing from your clients.