Your DealerSocket System Can Already Hear Every Call — Here's How

If you run your dealership on DealerSocket /Solera, there's a good chance you're missing a piece of the picture: the actual phone calls happening across your dealership every day. Sales, service, BDC, parts — all of it. Hansen Software Corporation is now a certified DealerSocket integration partner, and most DealerSocket dealers have never heard of us. That's worth fixing, because what we do fills a gap that DealerSocket itself doesn't cover: call recording and call reporting, embedded directly into the system you already use.

What Hansen Software Actually Does

For over 25 years, Hansen Software has built call accounting and call recording systems under the Hansen Call Reporting product line, used by businesses of every size — dealerships included. Call accounting tracks and logs every call in and out of your phone system: who called, who answered, how long it took, which line it came in on. Call recording captures the actual audio. Together, they turn your phone system from a black box into a searchable record of every conversation happening at your store.

How the DealerSocket Integration Works

Hansen Call Reporting is now certified to integrate directly with DealerSocket using SMDR/CDR data and passive line recording taps. In plain terms: we pull call detail records straight from your phone system and pair them with recorded audio, then feed both into DealerSocket as calls happen. No separate login, no second system to check — call data and recordings show up right inside the DMS your team already lives in.

On the recording side, we work across PRI, Analog, and SIP lines, and we're compatible with virtually every phone system on the market — Mitel, Avaya, Toshiba, NEC, ShoreTel, and others, including Hosted phone systems. If your dealership already has phones, there's a strong chance Hansen Call Reporting can plug in without a hardware overhaul.

Not Just Your Sales Team

One detail worth calling out: this isn't a sales-desk-only tool. Hansen Call Reporting records every station and every department — sales, service, parts, BDC, front desk — not just the extensions tied to your CRM pipeline. A lot of dealerships think of call tracking as a sales and marketing function, but the calls that create the most risk and the most missed revenue often happen in service and BDC: a customer trying to book an appointment who sits on hold, a parts call that never gets returned, a warranty conversation that later turns into a dispute. If it's a phone call at your dealership, Hansen Call Reporting can capture it.

Why This Matters If You're Already on DealerSocket

DealerSocket gives you a powerful view of leads, deals, service history, and customer records. What it doesn't give you natively is the conversation itself — the actual moment where a lead turns into an appointment, or doesn't. Layering call recording and call accounting on top of DealerSocket closes that gap in a few concrete ways.

You get a real audit trail for training and coaching, so managers can pull the actual call instead of relying on a rep's notes. You get protection on disputes — when a customer claims they were quoted a different price or told something different over the phone, you have the recording, not just a memory. You get visibility into missed and mishandled calls across departments, which is often where dealerships quietly leak revenue. And because call data lives inside DealerSocket rather than a separate portal, none of this requires your team to learn a new tool or change how they work day to day.

Getting Started

Because Hansen Call Reporting works with the phone systems most dealerships already have installed, adding it alongside DealerSocket is typically straightforward — no rip-and-replace required. If you're running DealerSocket today and want to know what a fuller picture of your phone activity would look like, or just want to understand what "certified DealerSocket integration" means in practice for your store, reach out to our team and we'll walk you through it.

Hansen Software Corporation — Excellent Products, Quality Service, Unparalleled Technical Support, for over 30 years.