Call Summaries allow you to monitor any combination of total volumes, call direction, duration and cost on either individual extensions or groups.
Our CASH+ Hansen Call Reports & Call Recording products are effective tools to increase productivity, monitor call volumes and determine what staff members are handling calls. Use the CASH+ Hansen Dashboard to monitor these activities as calls are taking place throughout the day. Customize the CASH+ Hansen Dashboard to create graphs and charts that meet your needs.
WHY CASH+ Hansen Dashboard
- Increase Productivity by Monitoring Individual Activity
- Monitor All Call Activity to Eliminate Misuse and Abuse
- Enable Emergency and/or Custom Alert Notification
- Monitor Trunk Activity to Analyze Line Traffic
- Allocate Telecommunication Costs by Department
- Track Incoming Calls to Ensure Advertising Campaigns
- are Profitable
- Telephone System Data Collection and Call Alerts
- Detect Misuse and Abuse
The Ticker Tape displays individual calls as they happen. You can have this include as much or as little detail as you wish.
Graphs can be manipulated to show any combination of incoming, outgoing, or total call volumes. A number of graph options are available; such as bar charts, column charts, or pie charts. Graphs can also be viewed in 2D or 3D.
Call Alerts notify you if any predefined alert is triggered. Calls such as 911 for example, or calls to any specific number that the user defines. Alerts can also be triggered for calls over certain durations, and if no call data is being collected at all.
Did You Know?
Our CASH+ Hansen DashBoard is included free when you purchase our CASH+ Hansen Call Reports or Call Recording software.