Improve employee performance and customer satisfaction by using the CASH+ Call Recording to grade calls. CASH+ Call Recording has a built in grading feature where you can set up your grading structure that will allow you to grade calls.
When reviewing the recorded call you can assign one of your pre-defined custom grades to the recording. The notes section allows you to enter any notes pertaining to the recording and the grade that has been assigned. Reviewing this information with the employee provides managers with a powerful training tool and objective measure of employee performance.
Call grading allows you to work with your staff to develop and enhance their telephone techniques to ensure you deliver that best possible levels of customer service. The recorded calls can also be used to assist in training sessions and improve service and your business’ bottom line.