Call Accounting Software

Samsung Call Accounting Software

DCS gives you sophisticated call-handling facilities to optimize service to callers. When a group receives a call, the DCS will direct the call to the first available person in that group. If no assistance is available and the call is held in a queue, the system will play a message to the caller, reassuring them of prompt attention as soon as a call handler becomes free.

Another key feature of the Samsung DSC system is its ability to interface with CASH+ over serial or IP communications to create a powerful call accounting system.

Your new call accounting system will provide your managers with the ability to monitor productivity of your sales force, customer service centre or call volume. Furthermore, you will have the power to check for misuse and abuse of the phone system and the employees’ responsibilities. Have you ever suspected an employee of constantly making personal phone calls on company time? Now you can find out if someone is abusing the system. This tool will help you manage staff that are performing poorly and reward those that are performing exceptionally.

Samsung DCS switches are used in hospitality business as well. Implementing a call accounting system in these environments provide you with another revenue stream. CASH+ will track all calls made out of your guest rooms and associate a charge to those calls. Present the guest with the bill when they check out.