Help Desk Call Accounting Software
Help Desk Call Accounting: Help Desk Facilities use CASH+ Call Accounting Software to:
Features & Benefits: CASH+ Call Accounting Software allows Help Desk management to track individual activity. Analysis of this call detail recording data allows management to set individual and departmental goals to achieve higher levels of productivity and therefore improved results. Reports are readily available so that employee productivity can be monitored at any time to ensure specific call quotas are reached.By monitoring Trunk Activity, CASH+ Help Desk Call Accounting Software provides useful reports for analyzing present and future line requirements to ensure adequate staffing levels. You can also predict peak periods during the day to allow for staffing adjustments and monitor telephone misuse and abuse eliminating "friends & family" calls. Consider hundreds of dollars wasted on employee hours that do no produce results. CASH+ Help Desk Call Accounting Software allows you to determine how many calls your Help Desk is making and receiving by producing a number of valuable reports. |
