"The McNeill Group, recently purchased CASH+ call management services, and I wanted to just take a moment to tell you how valuable it has proven to be in just the first 3 months of use. We love the scheduled reports feature and have set reports delivered to all telephone sales staff and managers daily, weekly and monthly. We have instituted call volume incentives and the ability to reference and track individuals call volume compared to the group has proven to be a powerful motivator. We even discovered an ancillary benefit just the other day. We are a publisher’s representative firm and our reps call on many advertisers every day. Recently one of our publishing clients received a complaint from an advertiser charging that our rep did not contact them in a timely manner. While on the phone with our publishing client I was able to research the advertiser's phone number and identify the exact date, time, and length of the call that our rep placed. This sort of empirical data allowed us to maintain our good standing with this publishing client. So as much as we like the ability to track and monitor our reps activity, we really like the ability to defend their actions."
Drew MacFaden
Sales Director - McNeill Group* *The McNeill Group owns the Hotel industry "Lodging Magazine"
"It’s not difficult to suggest or encourage a product that functions so extremely well. Just keep doing the great job that you and your staff are already doing! I spoke yesterday to another trainer/co-worker that also has high regards for your software and service, so the word is spreading. Thank you again!" Linda Simmen
Senior Training Specialist - Cendant Hotels
“The CASH+ Call Accounting system from Hansen Software Corporation is the "ONLY" call accounting solution recommended by Brilliant Hotelsoftware Inc. All of our clients are very satisfied with the system, and the team at Hansen. The software works seamlessly, efficiently and provides all of the information required to effectively manage their communication revenues and expenses. A great product, a fantastic group of people and an economical price all add up to lots of very happy CASH customers!” Kenneth Esche
Vice President Business Development - Brilliant Hotelsoftware Inc.
"Black Box Network Services in Calgary, Alberta has had the pleasure of working with Hansen Software Corporation since July, 2006. We have purchased CASH+ for single site and multi-site applications and our customers are very happy with the product. Kelly Borden, Project Manager, confirms that both our team and our customers feel that Hansen Software Corp was very professional, and knew what they needed to do to get the job done in time. We are very satisfied with the end product and how easy it is to understand." Sincerely John Talerico
Branch Support Manager Western Canada - Black Box Network Services
"I would like to provide you with feedback on your call accounting system. Our 55-unit motel recently switched to Hansen call accounting software in July 2006. Trying to switch over a major part of interfaced software can normally be a very time consuming and tedious job. However, the friendly people at Hansen Software made this experience painless and seamless from start to finish. I would like to say to your staff “Job well done”. One of the things that also impressed us with this system was how eager our Brilliant technicians were to install this Cendant approved software. Between our interface specialist and Hansen’s support, our call accounting system was up and running in no time at all. We have now been using this interfaced software for some time now; I would like to say that we haven’t had to call to use technical support once. I did however appreciate the Hansen support teams calls on two separate occasions to see if we needed any assistance with our new software. Yours truly, "
Trevor Raynsford,
General Manager - Super 8 Port Elgin
" Hansen Software Corporation has provided quality products and support to DuVoice? Corporation customers for over 5 years. CASH+ is a great product and the always cheery and upbeat Hansen team, consistently provide outstanding technical support." Jon Dulude
President - DuVoice Corporation.
" As a telephone service provider since 1991, Heart Technologies Inc has utilized Hansen Software Corporation’s CASH+ call accounting solution with a wide variety of phone system manufacturers. They have been an excellent single source developer and provider of call reporting software with capabilities ranging from monthly billing in residential and multi-tenant commercial spaces, to traffic and utilization and productivity reports in large corporate enterprises. Our customers along with ourselves have had the benefit of their dedication and attention to detail which make Hansen Software Corporation, developers of CASH+, a true partner of Heart Technologies, Inc. for over 5 years." Jeremiah Ayres
Associate - Heart Technologies Inc.
" I am pleased to be a reference for you company. It has been a pleasure working with your company since 1998. That is a very long time, especially for companies that are in the technology industry. I have been very impressed with your ability to provide a quality product backed up with superb support. It is not often that a technology company manages to understand and meet the unique needs of the hospitality industry.
Probably, the best thing I can say about you and your company, is, that I wish all the companies we had to work with were as good as yours. Sincerely, "
Edward J. Bear
Vice President - AutoClerk, Inc.
" Thank you to everyone at Hansen Software Corp. for the great product you provide. We have been using the CASH+ software with our Panasonic DBS576 phone system for the past few years and the constant upgrades and support that you provide have been fantastic! The product continues to evolve and get better all of the time. We now have fully automated call reports going out to our department heads, some daily, some weekly, and everyone gets an automatic monthly reports. Having the call traffic data and the station specific data available to us so that we can evaluate how our customers' calls are handled internally has been a great asset to us. We can now plan our resources better, commit more help where needed and make sure that we have the right number of people on staff at the key times when our phones get really busy. The wide variety of reporting structures and the automation package you provide makes it an easy tool to use. Keep up the great work!"
Colin Clark, Esq.
Director of Operations – Niles Audio
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